Install Guide

Chapter 1: Overview of Dell EMC OpenManage Integration with ServiceNow................................. 4
What is new.......................................................................................................................................................................... 5
Chapter 2: Installing OpenManage Integration with ServiceNow....................................................6
Compatibility matrix............................................................................................................................................................ 6
Required user privileges .................................................................................................................................................... 7
Installation prerequisites.................................................................................................................................................... 8
Install and configure MID Servers....................................................................................................................................8
Download OpenManage Integration with ServiceNow...............................................................................................9
Install OpenManage Integration in ServiceNow by uploading update set into ServiceNow instance.............9
Deploy OpenManage Integration connector .JAR on MID Server......................................................................... 10
Chapter 3: Upgrading to OpenManage Integration version 1.1 with ServiceNow ...........................12
Chapter 4: Uninstalling OpenManage Integration with ServiceNow.............................................. 15
Chapter 5: Additional resources................................................................................................... 17
Chapter 6: Accessing documents from the Dell EMC support site................................................ 18
Chapter 7: Contacting Dell EMC...................................................................................................19
Contents
Contents 3