Install Guide

4. On the Import XML page, click Choose File and go to the file system where you have extracted the installer files of

OpenManage Integration with ServiceNow, and then select the

Dell_EMC_OpenManage_Integration_1_1_ServiceNow_UpdateSet.xml update set.

5. Click Upload.

Upon successful completion of the upload, the update set is listed on the Retrieved Update Sets page and Loaded is

displayed under the state column.

6. Under the Name column, click Dell EMC OpenManage Integration update set, and then in the upper right corner, click

Preview Update Set.

The progress is displayed in the Update Set Preview dialog box. After the preview of the update set completes

successfully, close the dialog box and the state will be updated to Previewed.

NOTE:

If there are any errors during the preview of the update set, close the errors dialog box. Under Related links,

select all the errors and under Action on Selected Rows, click Accept remote update.

7. To commit the update set changes to the ServiceNow instance, in the upper right corner, click Commit Update Set.

The progress is displayed in the Update Set Commit dialog box. After successful completion of committing the update set,

close the dialog box and the state field of the update set is updated to Committed.

The uploaded update set is listed under System Update Sets > Retrieved Update Sets. For more information about update

set transfers, see the ServiceNow documentation at https://www.docs.servicenow.com/.

Deploy OpenManage Integration connector .JAR on

MID Server

To enable communication between OpenManage Enterprise and ServiceNow and SupportAssist Enterprise and ServiceNow, you

must deploy a connector .jar on the Management, Instrumentation, and Discovery (MID) Server.

Before you deploy the connector .jar on the MID Server, ensure that you have:

● Change the ServiceNow application scope to Dell EMC OpenManage Integration.

● A ServiceNow user with necessary user privileges. See Required user privileges on page 7.

● Installed and configured the MID Server in your environment.

● Downloaded and extracted the OpenManage Integration with ServiceNow installer file from the Dell EMC Support Site. For

more information, see Download OpenManage Integration with ServiceNow on page 9.

To deploy the OpenManage Integration connector .jar file:

1. In the ServiceNow instance, enter MID Server in the navigation filter, and then select the JAR Files module.

2. Click New.

3. In the upper right corner, click Manage Attachments > Choose file and go to the file system where you have extracted

the installer files of OpenManage Integration with ServiceNow, and then upload the

Dell_EMC_OpenManage_Integration_1_1_ServiceNow_Connector.jar file.

Installing OpenManage Integration with ServiceNow