Users Guide
Table Of Contents
- Dell EMC OpenManage Integration with ServiceNow 1.2 版 使用者指南
- 目錄
- Dell EMC OpenManage Integration with ServiceNow 概觀
- OpenManage Integration with ServiceNow 的授權要求
- 必要使用者權限
- OpenManage Integration for ServiceNow 儀表板
- 在 ServiceNow 中新增 OpenManage Enterprise 例項
- 裝置的清查與監控
- 在 ServiceNow 中新增 SupportAssist Enterprise 例項
- 意外管理 - 檢視和監控 SupportAssist Enterprise 和 SupportAssist Enterprise 附掛程式案例的事件
- 內容資料表 - 欄位定義
- 故障診斷
- 請聯絡 Dell EMC 以取得 OpenManage Integration with ServiceNow 支援
- 聯絡 Dell EMC
- 從 Dell EMC 支援網站存取支援內容
章 1: Dell EMC OpenManage Integration with ServiceNow 概觀........................................................... 5
新增的內容.............................................................................................................................................................................6
其他資源.................................................................................................................................................................................6
章 2: OpenManage Integration with ServiceNow 的授權要求................................................................7
章 3: 必要使用者權限........................................................................................................................8
章 4: OpenManage Integration for ServiceNow 儀表板.......................................................................10
章 5: 在 ServiceNow 中新增 OpenManage Enterprise 例項..................................................................13
建立 OpenManage Enterprise 連線設定檔...................................................................................................................... 13
SSL 憑證............................................................................................................................................................................... 14
編輯 OpenManage Enterprise 連線設定檔...................................................................................................................... 14
刪除 OpenManage Enterprise 連線設定檔...................................................................................................................... 14
章 6: 裝置的清查與監控................................................................................................................... 16
Dell EMC PowerEdge 伺服器的伺服器基本清查資訊................................................................................................... 18
Dell EMC PowerEdge 機箱基本清查資訊....................................................................................................................... 20
Dell EMC PowerEdge 伺服器詳細清查資訊....................................................................................................................21
Dell EMC 機箱的機箱詳細清查資訊................................................................................................................................ 28
伺服器的裝置健全狀況同步............................................................................................................................................. 32
設定平行佇列...................................................................................................................................................................... 33
啟用或停用伺服器的轉換對應......................................................................................................................................... 33
匯入分割集表................................................................................................................................................................ 33
啟用或停用機箱的轉換對應............................................................................................................................................. 34
警示管理 -檢視警示和對應的 OpenManage Enterprise 活動......................................................................................34
確認 OME 警示事件..................................................................................................................................................... 35
意外管理—檢視所有事件.................................................................................................................................................35
意外管理 - 檢視和管理為 OpenManage Enterprise 活動建立的事件........................................................................35
啟用或停用警示相互關聯規則.........................................................................................................................................36
啟用或停用警示管理規則................................................................................................................................................. 36
裝置事件同步...................................................................................................................................................................... 37
章 7: 在 ServiceNow 中新增 SupportAssist Enterprise 例項................................................................38
建立 SupportAssist Enterprise 連線設定檔.....................................................................................................................38
編輯 SupportAssist Enterprise 連線設定檔.................................................................................................................... 39
刪除 SupportAssist Enterprise 連線設定檔.................................................................................................................... 39
章 8: 意外管理 - 檢視和監控 SupportAssist Enterprise 和 SupportAssist Enterprise 附掛程式案例的事
件 ............................................................................................................................................ 40
變更事件優先順序...............................................................................................................................................................41
變更 SupportAssist Enterprise 連線設定檔中的影響值和緊急性值............................................................................41
變更特定事件的影響值和緊急性值................................................................................................................................. 41
目錄
目錄 3