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Table Of Contents

章 1: Dell EMC OpenManage Integration with ServiceNow 概述........................................................... 5

最新功能.................................................................................................................................................................................6

其他资源.................................................................................................................................................................................6

章 2: OpenManage Integration with ServiceNow 的许可证要求.............................................................7

章 3: 所需的用户权限........................................................................................................................8

章 4: OpenManage Integration for ServiceNow 控制面板................................................................... 10

章 5: 在 ServiceNow 中添加 OpenManage Enterprise 实例..................................................................13

创建 OpenManage Enterprise 连接配置文件..................................................................................................................13

SSL 证书............................................................................................................................................................................... 14

编辑 OpenManage Enterprise 连接配置文件..................................................................................................................14

删除 OpenManage Enterprise 连接配置文件..................................................................................................................14

章 6: 设备的清点和监视................................................................................................................... 16

服务器的 Dell EMC PowerEdge 服务器基本资源清册信息..........................................................................................18

Dell EMC PowerEdge 机箱基本资源清册信息...............................................................................................................20

Dell EMC PowerEdge 服务器详细资源清册信息........................................................................................................... 21

机箱的 Dell EMC 机箱详细资源清册信息.......................................................................................................................28

服务器的设备运行状况同步............................................................................................................................................. 32

配置并行队列...................................................................................................................................................................... 33

为服务器激活或停用转换映射......................................................................................................................................... 33

导入设置表.....................................................................................................................................................................33

为机箱激活或停用转换映射............................................................................................................................................. 33

警报管理 - 查看警报和相应的 OpenManage Enterprise 事件.................................................................................... 34

OME 警报事件确认...................................................................................................................................................... 35

事件管理 — 查看所有事件...............................................................................................................................................35

事件管理 - 查看和管理为 OpenManage Enterprise 事件创建的事件........................................................................35

启用或禁用警报关联规则................................................................................................................................................. 36

启用或禁用警报管理规则................................................................................................................................................. 36

设备事件同步...................................................................................................................................................................... 36

章 7: 在 ServiceNow 中添加 SupportAssist Enterprise 实例................................................................ 37

创建 SupportAssist Enterprise 连接配置文件.................................................................................................................37

编辑 SupportAssist Enterprise 连接配置文件................................................................................................................ 38

删除 SupportAssist Enterprise 连接配置文件................................................................................................................ 38

章 8: 事件管理 — 查看和监视 SupportAssist Enterprise 和 SupportAssist Enterprise 插件程序案例的

事件 ......................................................................................................................................... 39

更改事件优先级..................................................................................................................................................................40

更改 SupportAssist Enterprise 连接配置文件中的影响值和紧急程度值.................................................................. 40

更改某个特定事件的影响值和紧急程度值.................................................................................................................... 40

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