Users Guide

ManualsBrandsDell ManualsActive System ManagerOpenManage Integration with ServiceNow

1 Dell EMC OpenManage Integration with ServiceNow 概觀................................................................ 4

其他資源.................................................................................................................................................................................5

2 OpenManage Integration with ServiceNow 的授權要求.................................................................... 6

3 必要使用者權限.............................................................................................................................7

4 在 ServiceNow 中新增 OpenManage Enterprise 執行個體..................................................................8

建立 OpenManage Enterprise 連線設定檔........................................................................................................................8

編輯 OpenManage Enterprise 連線設定檔........................................................................................................................8

刪除 OpenManage Enterprise 連線設定檔........................................................................................................................9

5 清查和監控 PowerEdge 伺服器......................................................................................................10

警示管理 -檢視警示和對應的 OpenManage Enterprise 活動....................................................................................... 11

事件管理 - 檢視和管理為 OpenManage Enterprise 活動建立的事件.........................................................................12

變更警示管理規則...............................................................................................................................................................13

6 在 ServiceNow 中新增 SupportAssist Enterprise 執行個體...............................................................14

建立 SupportAssist Enterprise 連線設定檔..................................................................................................................... 14

編輯 SupportAssist Enterprise 連線設定檔..................................................................................................................... 14

刪除 SupportAssist Enterprise 連線設定檔..................................................................................................................... 15

7 事件管理 - 檢視和監控 SupportAssist Enterprise 案例的事件............................................................ 16

8 內容資料表 - 欄位定義.................................................................................................................. 17

9 從 Dell EMC 支援網站存取文件...................................................................................................... 18

10 聯絡 Dell EMC............................................................................................................................19

目錄 3