Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
License requirements for OpenManage
Integration with ServiceNow
An OpenManage Integration with ServiceNow license must be installed on target PowerEdge servers for monitoring alerts and
support cases of the devices in ServiceNow.
To deploy licenses on target servers:
● A license can be purchased when you purchase a server or by contacting your sales representative.
● The purchased licenses can be downloaded from the Software License Management portal at Dell.com/support/retail/lkm.
● The downloaded licenses can be deployed on target servers by importing them into the respective iDRAC console. To deploy
the licenses on multiple servers in your data center, you can use the Dell EMC License Manager application. For more
information about deploying the licenses by using the Dell EMC License Manager, see Dell EMC License Manager product
page.
NOTE: For evaluation license users, ensure to renew or move to perpetual license for uninterrupted functioning of the
ServiceNow Plugin.
2
8 License requirements for OpenManage Integration with ServiceNow