Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Table 1. Additional resources (continued)
Document Description Availability
Dell EMC OpenManage
Enterprise and
OpenManage Enterprise -
Modular Edition RESTful API
Guide
2. Click Dell EMC OpenManage Enterprise
and select the required application version.
3. Click Manuals & documents to access
these documents.
Provides information about integrating
OpenManage Enterprise by using
Representational State Transfer (REST) APIs
and also includes examples of using REST
APIs to perform common tasks.
Dell EMC SupportAssist
Enterprise User's Guide
Provides information about installing,
configuring, using, and troubleshooting
SupportAssist Enterprise.
Dell.com/ServiceabilityTools
ServiceNow documentation For more information about using the
ServiceNow application.
https://www.servicenow.com/
Overview of Dell EMC OpenManage Integration with ServiceNow 7