Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Properties table—field definitions
Table 3. Properties table
Field Definitions
Event Management Plugin When the event management plugin is enabled, alerts will be
displayed in the Dashboard. If the event management plugin
is installed, incidents will be created using event management
plugin else, events will be created using custom ServiceNow
Event Management Plugin.
Parallel Queues Configure the number of External Communication Channel
(ECC) queues to run in parallel for retrieving the device
inventory information. By default, ECC queues that can be run
in parallel is set to 10.
Devices per basic inventory request Configure the number of devices fetched per ECC Queue for
the basic inventory request type. By default the value is set to
100.
Devices per detailed inventory request Configure the number of devices fetched per ECC Queue for
the detailed inventory request type. By default the value is set
to 50.
Activate/ De-activate Transform Maps Activate or deactivate the transform maps of
1. Sever, server events and server components. For more
information, see Activate or deactivate server components
2. Chassis, chassis events and chassis components. For more
information, seeactivate or deactivate chassis components
.
NOTE: The character limit for naming OpenManage Enterprise and SupportAssist Enterprise for scheduled jobs is 40. Once
it exceeds the limit, it does not display the full name.
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48 Properties table—field definitions