Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
The alert management rules are enabled by default. However, you can enable or disable the alert management rules. For more
information about the user privileges required to enable or disable the alert management rule, see Required user privileges on
page 9.
1. In the navigation filter, enter Dell EMC OpenManage Integration, and then under Event Management, select Alert
Management.
2. On the Alert Management Rules page, perform the following:
● To enable the rule to create incidents for alerts that are in critical state, select the Create Incident on Critical Alerts
rule, and then in the Alert Info tab, select the Active check box. To disable the rule, clear the Active check box.
● To enable the rule to create incidents for alerts that are in warning state, select Create Incident on Warning Alerts
rule, and then in the Alert Info tab, select the Active check box. To disable the rule, clear the Active check box.
3. Click Update.
The updated alert management rule is applied during the next event sync schedule.
Device Event Sync
This topic provides you the information on how to perform device event sync for both selected servers and chassis.
To perform Device Event Sync for any servers, perform the following steps:
1. Select any of the servers or chassis from the drop down on the Dell EMC OpenManage Integration home page.
2. On the list view, select as many servers or chassis you wish to refresh and click on Device Event Sync from Actions on
selected rows
● Device Event Sync can also be enabled in form view. To perform that, go to related links under form view and click on
Device Event Sync
Inventorying and monitoring of devices
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