Users Guide

For more information about the alert management features provided by ServiceNow, see the Alert Management module in
the ServiceNow instance.
Acknowledgment of events for OME alerts
You can acknowledge the alerts for which incidents are created in OpenManage Integration for ServiceNow
A OMECP with admin privilege can enable OMISNOW to automatically acknowledge the alerts created in OpenManage
Enterprise for which incidents are created in OMISNOW. To see the acknowledged alerts, perform the following steps.
1. Login to OpenManage console.
2. Go to Alert logs and check if alerts created are acknowledged.
Acknowledgment for logs event messages
This topic provides you information on acknowledgment of logs event messages in work notes of incidents in OMISNOW
A user with Admin privilege can select Logs Event Acknowledgement messages in work notes of Incident present in
OMECP page. To view log events in work notes of incident, perform the following:
● Go to Incident> All > select any one of the incident>Notes> Activities
Event management—View all events
Dell EMC OpenManage Integration with ServiceNow provides the capability to group the events retrieved from OpenManage
Enterprise based on the hardware resource of the target node.
For periodic or on-demand sync of events from OpenManage Enterprise, ensure that an OpenManage Integration with
ServiceNow license is installed on the PowerEdge servers.
To view all events:
1. In the Navigation filter, enter Dell EMC OpenManage Integration, and then under Event Management, select All
Events.
On the Events page, the events created by ServiceNow are listed.
2. Under the Time of event column, select an event to view more information.
NOTE:
Events, alerts are visible only when the event management plugin is enabled. Otherwise, OME alerts are
processed directly to incidents.
Incident management—View and manage incidents
created for the OpenManage Enterprise events
Dell EMC OpenManage Integration with ServiceNow provides the capability to view and manage the incidents created for the
alerts. For the alerts in critical and warning states, ServiceNow creates corresponding incidents.
To view and manage the incidents:
1. In the Navigation filter, enter Dell EMC OpenManage Integration, and select Incidents.
Inventorying and monitoring of devices
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