Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
￭ InventoryType
￭ State
￭ Pwm
￭ SpeedUnits
￭ id
￭ PwmUnits
￭ HardwareVersion
￭ FirmwareVersion
○ Discovery source
● In the form view, the following
information is displayed:
○ Name
○ Status
Raid Controllers Displays information about the storage
controller
● In the list view, the following
information is displayed:
○ Name
○ Device ID
○ Attributes
○ Computer
○ Discovery source
○ In the form view, the following
information is displayed:
￭ Name
￭
Device ID
￭ Computer
￭ Attributes
Software Installed Displays information about the software
instances.
● In the list view, the following
information is displayed:
○ Name
○ Product Name
○ Installed date
● In the form view, the following
information is displayed:
○ Name
○ Serial number
○ Asset tag
○ Model ID
○ Manufacturer
○ DNS Domain
○ Description
Licenses Displays information about the contracts
● In the list view, the following
information is displayed:
○ Name
○ Contract Number
○ Description
○ Start date
○ End date
○ Agreement type
○ Contract model
Servers Displays information about the CI
relationships
● In the list view, the following
information is displayed:
○ Parent
○ Type
Inventorying and monitoring of devices 35