Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
○ Configuration item
○ Assignment group
○ Assigned to
○ Short description
○ Description
Out-of-Band Devices Displays Out of Band Devices
information
● In the list view, the following
information is displayed:
○ Name
○ Host
○ URL
○ Firmware version
○ IP Address
○ MAC Address
○ Manufacturer
○ Discovery source
○
Most recent discovery
● In the form view, the following
information is displayed:
○ Name
○ Host
○ IP Address
○ Manufacturer
○ MAC Address
○ Firmware version
○ URL
○ Discovery source
○ Most recent discovery
Power Supplies
Displays the information about the
configured power supplies items
● In the list view, the following
information is displayed:
○ Name
○ Attributes
￭ Member ID
￭ Input Voltage
￭ Part Number
￭ InventoryType
￭ EnableState
￭ PowerStatus
￭
ID
￭ Capacity Watts
￭ HealthState
￭ PowerSupplyType
○ Discovery source
● In the form view, the following
information is displayed:
○ Name
○ Status
Fans List Displays the information about the
configured fan list items.
● In the list view, the following
information is displayed:
○ Name
○ Attributes
￭ Status
￭ MemberId
￭ Speed
34 Inventorying and monitoring of devices