Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
○ Node
○ Configuration item
○ Metric Name
○ Maintenance
○ Task
○ Impacted Services
○ Parent
○ Initial event genertation time
○ Updated
● In the form view, the following
information is displayed:
○ Number
○ Source
○ Severity
○ Node
○ State
○ Type
○ Acknowledged
○ Maintenance
○ Resource
○ Updated
○ Configuration item
○ Parent
○ Task
○ Knowledge article
○ Metric Name
○ Overall Event Count
○ Description
○ Message key
Incidents
Displays incident information
● In the list view, the following
information is displayed:
○ Number
○ Opened
○ Short description
○ Caller
○ Priority
○ State
○ Category
○ Assignment group
○
Assigned to
○ Updated
○ Updated by
● In the form view, the following
information is displayed:
○ Number
○ Contact type
○ Caller
○ State
○ Category
○ Impact
○ Subcategory
○ Urgency
○ Service
○ Priority
Inventorying and monitoring of devices
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