Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
○ SupportAssist Plugin
○ Properties
￭ OME Inventory Collection
￭ OME Event Collection
￭ Server Health Collection
￭ SAE Plugin Case Collection
￭ Acknowledge Events in
OME
￭ Logs Event
Acknowledgement
Messages in Work Notes of
Incident
￭ Critical Alerts
￭ Warning Alerts
Events Displays events information
● In the list view, the following
information is displayed about the
software installed:
○ Time of event
○ Source
○ Description
○ Node
○ Type
○ Resource
○ Message key
○ State
○ Severity
○ Alert
● In the form view, the following
information is displayed:
○ Source
○ Node
○ Type
○ Resource
○ Metric Name
○ Source instance
○ Message key
○ Severity
○ Resolution state
○ Time of event
○ State
○ Alert
○ Description
○ Additional information
○ Processing Notes
Alerts
Displays alert information
● In the list view, the following
information is displayed:
○ Number
○ Group
○ Severity
○ Prioroty group
○ Priority
○ State
○ Source
○ Description
32 Inventorying and monitoring of devices