Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
○ Contract model
○ Description
○ Agreement type
○ Start date
○ End date
● In the form view, the following
information is displayed about the
licenses:
○ Contract model
○ State
○ Vendor
○ Substate
○ Contract number
○ Contract administrator
○ Name
○ Approver
○ Parent contract
○ Business owner
○ Start date
○ End date
○ Agreement type
○ Description—Displays the
following information in JSON
format: Device SerialNumber,
DeviceSource, LicenseBound,
EvalTimeRemaining,
AssignedDevices,
LicenseStatus, InventoryType,
License Type
Dell EMC chassis detailed inventory information for
chassis
To view detailed inventory information of a chassis, on the Server Chassis page, click the corresponding tab of a component
under Related Links.
The following table lists the attributes that are displayed under each component tab.
Tab
Description Attributes
OME Displays information about the OME
connections profiles
● In the list view, the following
information is displayed about the
software installed:
○ Name
○ OME IP/FQDN
○ User Name
○ MID Server
● In the form view, the following
information is displayed:
○ Name
○
MID Server
○ OME IP/FQDN
○ User Name
○ Fault count
○ Password
Inventorying and monitoring of devices 31