Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
in your data center environment
is version 3.3 or older. To view
the warranty information, upgrade
OpenManage Enterprise version to
3.4 or later.
○ End date
○ Automatically renew
○ Name
○ State
○ PO Number
○ Contract Number
○ Vendor
○ Description—Displays the
following information
in JSON format:
IsWarrantyItemRenewed,
DeviceModel, GroupName,
DaysRemaining,
ServiceLevelGroup,
ServiceLevelCode,
DeviceType, TimeStamp,
MaxEndDateForServiceCode,
CustomerNumber,
LocalChannel,
ServiceLevelDescription,
Discovery Source, and
SystemShipDate.
● In the form view, the following
information is displayed about the
warranty:
○ Number
○ Start date
○ End date
○ Automatically renew
○ Name
○ State
○ PO Number
○ Location
○ Active
○ Contract Number
○ Payment Amount
○ Payment Schedule
○ Total Cost
○ Description—Displays the
following information
in JSON format:
IsWarrantyItemRenewed,
DeviceModel, GroupName,
DaysRemaining,
ServiceLevelGroup,
ServiceLevelCode, Discovery
Source, Local Channel,
DeviceType, TimeStamp,
MaxEndDateForServiceCode,
CustomerNumber,
LocalChannel,
ServiceLevelDescriptino, and
SystemShipDate.
Licenses
Displays the license information
● In the list view, the following
information is displayed about the
licenses:
○ Name
○ Contract number
30 Inventorying and monitoring of devices