Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
○ Description—Displays the
following information in JSON
format: DeviceDescription,
extraAttribute, Status,
DriverVersion, PciSlot,
RollupStatusString,
RollupStatus,
StatusTypeString,
FirmwareVersion,
CacheSizeInMb, and
StorageAssignmentAllowed. .
Storage Devices Displays information about the virtual
and physical disks installed on the
PowerEdge server.
Physical disks:
● In the list view, the following
information is displayed about the
physical disks:
○ Name
○ Computer
○ Device ID
○ Storage type
○ Device interface
○ Size
○ Discovery source
○ Device Target ID
○ Provided By
○ Description—Displays the
following information in JSON
format: raidStatus, usedSpace,
formFactor, diskNumber,
channel, slotNumber,
mediaType, sasAddress,
securityState, deviceId,
manufacturedWeek, revision,
EncryptionAbility,
statusString,
manufacturedYear,
partNumber, enclosureId,
busType,
remainingReadWriteEndurance
, manfufacturedDay,
predictiveFailureState, and
status.
● In the form view, the following
information is displayed about the
physical disks:
○ Name
○ Device ID
○ Storage type
○ Device interface
○ Serial number
○ Size
○ Computer
○ Manufacturer
○ Model Number
○ Description—Displays the
following information in JSON
format: raidStatus, usedSpace,
formFactor, diskNumber,
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Inventorying and monitoring of devices