Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
Range1MaxInputVoltageHighM
illiVolts, location, model, Id,
state, firmwareVersion, and
status.
○ Discovery source
● In the form view, the following
information is displayed about the
network adapters:
○ Name
○ Serial number
○ Manufacturer
○ Description—Displays the
following information in JSON
format: operationalStatus,
powerSupplyType,
requestedState, inputVoltage,
outputWatts,
range1MaxInputPowerWatts,
acInput, inputPowerUnits,
redundancyState, acOutput,
compType, switchingSupply,
ratedMaxOutputPower,
activeInputVoltage,
Range1MaxInputVoltageHighM
illiVolts, location, model, Id,
state, firmwareVersion, and
status.
○ Discovery source
NOTE:
The compType attribute is
added to identify the component
type as PowerSupply becasue the
cmdb_ci table is used to store
the Power Supply information of the
PowerEdge servers.
Storage Controller Displays information about the RAID
controllers installed on the PowerEdge
server.
● In the list view, the following
information is displayed about the
RAID controller:
○ Name
○ Device ID
○ Computer
○ Discovery source
○ Description—Displays the
following information in JSON
format: DeviceDescription,
extraAttribute, Status,
DriverVersion, PciSlot,
RollupStatusString,
RollupStatus,
StatusTypeString,
FirmwareVersion,
CacheSizeInMb, and
StorageAssignmentAllowed. .
● In the form view, the following
information is displayed about the
RAID controller:
○ Name
○ Device ID
○ Computer
Inventorying and monitoring of devices
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