Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
○ Name
○ MAC address
○ IP address
○ Netmask
○ Configuration Item
○ Mac manufacturer
○ DHCP Enabled
○ Status
○ Attributes.
○ Description—Displays the slot
and port number on which NIC is
configured.
● In the form view, the following
information is displayed about the
network adapters:
○ Name
○ IP Address
○ Netmask
○ MAC Address
○ DHCP Enabled
○ Mac manufacturer
○ Configuration item
○ Status
○ Attributes—Displays the
following information in JSON
format:
PermanentMacAddress,
VirtualMacAddress,
VirtualIscsiMacAddress,
VirtualFIpMacAddress,NicMod
e, FcoeMode, FQDD,
IscsiMode, MinBandwidth,
MaxBandwidth, PortId,
ProductName, InitiatorName,
InitiatorGateway,
InitiatorPrimaryDns,
InitiatorSecondaryDns,
TargetIpAddress,
TargetFcoeWwpn, LinkStatus,
and LinkSpeed.
Power Supplies
Displays information about the power
supply installed on the PowerEdge
server.
NOTE: The power supply
information is not displayed for
modular servers.
● In the list view, the following
information is displayed about the
power supply:
○ Name
○ Serial number
○ Manufacturer
○ Description—Displays the
following information in JSON
format: operationalStatus,
powerSupplyType,
requestedState, inputVoltage,
outputWatts,
range1MaxInputPowerWatts,
acInput, inputPowerUnits,
redundancyState, acOutput,
compType, switchingSupply,
ratedMaxOutputPower,
activeInputVoltage,
26 Inventorying and monitoring of devices