Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
○ Total Width (bits)
○ Part Number
○ Serial number
Disks Displays the information about the
disk drives installed on the PowerEdge
server.
● In the list view, the following
information is displayed about the
disk drive:
○ Name
○ Computer—Displays the
hostname of the server.
○ Interface
○ Size
○ Free disk space (GB)
○ Manufacturer
○
Model Number
○ Discovery source
○ Size bytes
○ Description
NOTE: The Discovery source
and Size bytes columns are
not displayed by default. To
add the columns, click Update
Personalized List gear icon,
and then select the required
attributes.
● In the form view, the following
information is displayed about the
disk drive:
○ Name
○ Device ID
○ Serial number
○ Manufacturer
○ Model Number
○ Storage type
○ Device interface
○ Size
○ Computer
○ Descrption—Displays the
following information in JSON
format. raidStatus, usedSpace,
formFactor, diskNumber,
channel, slotNumber,
mediaType, sasAddress,
securityState, deviceid,
manufacturedWeek, revision,
EncryptionAbility,
statusString,
manufacturedYear,
partNumber, enclosureID,
busType,
remainingReadWriteEndurance
, manufactureDay,
predictiveFailureState, and
Status.
Network Adapters
Displays information about the network
adapters installed on the PowerEdge
server.
● In the list view, the following
information is displayed about the
network adapters:
Inventorying and monitoring of devices 25