Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Tab Description Attributes
device descriptions in the Name
column. The Software Instance
page displays the following:
￭ Name
￭ Install date
￭ Installed Oon
￭ Product Name
○ Version
○ Install Date
○ Product Name— Lists the
instance ID and version. Click
one of the instance IDs in
the Product Name column.
The Software page displays
the Name and Version of the
software.
● In the form view, the following
information is displayed about the
software installed:
○ Name
○ Install Date
○ Installed on
○ Product Name
Memory Modules
Displays the information about the
memory modules in the PowerEdge
server.
● In the list view, the following
information is displayed about the
disk drive:
○ Name
○ Speed (MHz)
○ Type
○ Configuration Item
○ Manufacturer
○ Device Locator
○ Capacity
○ Formfactor
○ Type Detail
○ Description—Displays the health
status of the memory module and
the information about the slot
in which the memory module is
installed.
NOTE: The Manufacturer and
Description columns are not
displayed by default. To add
the columns, click Update
Personalized List gear icon, and
then select the Manufacturer
and Description attributes.
● In the form view, the following
information is displayed about the
disk drive:
○ Name
○ Configuration Item
○ Capacity (MB)
○ Speed (MHz)
○ Type
○ Bank Label
24
Inventorying and monitoring of devices