Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
● PowerEdge M1000e
● PowerEdge VRTX
● PowerEdge MX7000
To view the detailed information about the Dell EMC Chassis, see Dell EMC chassis detailed inventory information for chassis on
page 31.
In the list view, the following basic inventory information about a PowerEdge chassis is displayed.
● Name
● Serial number
● Model ID
● Asset tag
● Manufacturer
● DNS Domain
● Description. The Description displays the following attributes:
○ Monitored
○ Status
○ ChassisServiceTag
○ ExpressServiceCode
○ Device Group
○ OMEip
○ Id
In the form view, the following basic inventory information about a PowerEdge chassis is displayed:
● Name
● Serial Number
● Asset tag
● Model ID
● Manufacturer
● DNS Domain
● Description.The Description displays the following attributes:
○ Monitored
○ Status
○ ChassisServiceTag
○ ExpressServiceCode
○ Device Group
○ OMEip
○ Id
Dell EMC PowerEdge Server detailed inventory
information
To view detailed inventory information of a PowerEdge server, on the <OS> Server page, click the corresponding tab of a
component under Related Links.
The following table lists the attributes that are displayed under each component tab.
NOTE:
The attributes that cannot be mapped with a field in the OMISNOW table are listed either in the Description or
Attributes field by using the JSON file format.
Tab Description Attributes
Software Installed Displays information about the software
that is installed on the PowerEdge
server.
● In the list view, the following
information is displayed about the
software installed:
○ Name—Lists the device
description of the software
application. Click one of the
Inventorying and monitoring of devices 23