Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
● CPU speed (MHz)
● CPU count
● CPU core count
● DNS Domain
● Disk Space
● Attributes The Attributes field displays the individual component health details:
○ PowerSupply
○ Intrusion
○ Temperature
○ Fan
○
Processor
○ Storage
○ Memory
○ Voltage
○ Battery
○ SEL/Misc
○ Current
● Description. The Description field displays the following attributes:
○ Monitored—Indicates the monitoring status of the server. When a device is removed from an OpenManage Enterprise
instance or if the OpenManage Integration for ServiceNow license installed on the device is expired or deleted, the
Monitored attribute value changes True to False. For example, Monitored: False
○ Status—Indicates the overall health status of a server.
○ BIOSVersionString—Indicates the BIOS version.
○ ChassisServiceTag—Indicates the service tag of the chassis.
○ ExpressServiceCode—Indicates the express service code of the server.
○ Device Group —Indicates the device group.
○ OMEip—Indicates the IP address of the OpenManage Enterprise instance.
○ id—Indicates the ID.
To view the iDRAC information, click Out-of-Band Devices tab under Related Links. The following information about iDRAC is
displayed. Click the iDRAC management URL to start the iDRAC console.
● Name
● IP Address
● Host
● URL
● Type
● Firmware version
● Product version
● MAC Address
● Discovery source
● Most recent discovery
NOTE:
The Most recent discovery column is not displayed by default in the list view. To add the column, click Update
Personalized List gear icon, and then select the attribute.
NOTE: When user discovers devices from OpenManage Enterprise and later discover the same devices from Out-Of-Box
discovery, the basic inventory details like server tables is not duplicated but related list in the server table gets duplicated
and is handled by the end user. When user discover same devices in OpenManage Enterprise and Out-Of-Box discovery,
customer should handle the duplicate records for the related components.
Dell EMC PowerEdge Chassis basic inventory
information
To view inventory data about chassis , select Modular Systems. To view the inventory information of the chassis, under
Modular Systems, select one of the following:
● PowerEdge FX2
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Inventorying and monitoring of devices