Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
● Linux
● Unix
● ESX
To view the detailed information about the Dell EMC PowerEdge server, see Dell EMC PowerEdge Server detailed inventory
information on page 23
NOTE: The data that are displayed for some of the PowerEdge Server basic inventory attributes vary depending on
whether you discover the server by using the ServiceNow out-of-box discovery or OpenManage Enterprise discovery.
In the list view, the following basic inventory information about a PowerEdge server is displayed.
● Name
● Manufacturer
● Model number
● Operating System
● OS Version
NOTE: The operating system name and version are partially displayed because of the character limit is set in
ServiceNow for the Operating System and OS Version fields.
● Class
● CPU count
● CPU core count
● CPU type
●
CPU speed (MHz)
● CPU manufacturer
● BIOS Version
● Firmware version
● Express Service Code
● Description—Displays the following attributes:
○ Monitored—Indicates the monitoring status of the server. When a device is removed from an OpenManage Enterprise
instance or if OpenManage Integration with ServiceNow license installed on the device is expired or deleted, the
Monitored attribute value changes from True to False. For example, Monitored:False
○ Status—Indicates the overall health status of a server.
○ BIOSVersionString—Indicates the BIOS version.
○ ChassisServiceTag—Indicates the service tag of the chassis.
○ ExpressServiceCode—Indicates the express service code of the server.
○ Device Group—Indicates the device group.
○ OMEip—Indicates the IP address of the OpenManage Enterprise instance.
○ id indicates the ID.
NOTE:
The CPU count, CPU core count, CPU type,CPU speed (MHz), and CPU manufacturer columns are not
displayed by default. To add columns, click the Update Personalized List gear icon, and then select the required
attributes.
In the form view, the following basic inventory information about a PowerEdge server is displayed:
● Name
● Asset tag
● Manufacturer
● BIOS Version
● ExpressServiceCode
● Serial number
● Model number
● Firware version
● Operating System
● OS Version
NOTE:
The operating system name and version are partially displayed because of the character limit that is set in
ServiceNow for the Operating System and OS Version fields.
● RAM(MB)
● CPU manufacturer
● CPU type
Inventorying and monitoring of devices
21