Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
8. To view the corresponding alerts that are created by ServiceNow for the events, in the Navigation filter, enter Dell EMC
OpenManage Integration, and then under Event Managment, select All Alerts.
9. To view the corresponding incidents that are created by ServiceNow for the events, in the Navigation filter, enter Dell
EMC OpenManage Integration, select Incident.
For more information about the alerts and incidents, see Alert management—View alerts and the corresponding
OpenManage Enterprise events on page 38 and Incident management—View and manage incidents created for the
OpenManage Enterprise events on page 39.
To view the logs for the inventory and events sync tasks, in the Navigation filter, enter Dell EMC OpenManage
Integration, and then under System Log, select Application Logs. For more information about the user privileges that
are required to view the application logs in ServiceNow, see Required user privileges on page 9.
When devices are removed from OpenManage Enterprise, the Monitored attribute value in the Description field changes to
False and the events from those devices are no longer monitored in ServiceNow. You can manually delete the devices from
ServiceNow.
NOTE:
If you delete a device from the OMISNOW target table, the components that are not imported from the
corresponding Import Set table will become orphan records.
Topics:
• Dell EMC PowerEdge Server basic inventory information for servers
• Dell EMC PowerEdge Chassis basic inventory information
• Dell EMC PowerEdge Server detailed inventory information
• Dell EMC chassis detailed inventory information for chassis
• Device health sync for servers
• Configure Parallel Queues
• Activate or deactivate transform maps for server
• Activate or deactivate transform maps for chassis
•
Alert management—View alerts and the corresponding OpenManage Enterprise events
• Event management—View all events
• Incident management—View and manage incidents created for the OpenManage Enterprise events
• Enable or disable Alert Correlation Rule
• Enable or disable alert management rule
• Device Event Sync
Dell EMC PowerEdge Server basic inventory
information for servers
To view inventory data about servers, select Servers > Dell iDRAC Servers. To view the inventory information of the devices
based on the operation systems, under Servers, select one of the following:
● Windows
20
Inventorying and monitoring of devices