Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
4. To sync the events from OpenManage Enterprise, in the Navigation filter, enter Dell EMC OpenManage Integration,
and then select OpenManage Enterprise Connection Profile.
NOTE:
An on-demand device inventory collection must be run before the device events are synced from OpenManage
Enterprise in ServiceNow.
5. To retrieve all the events, select the connection profile from the list and select Actions on selected rows > OME Events
Sync. After the first on-demand inventory sync, the scheduled event sync is activated. By default the schedule for the
event sync is set to15 minutes in the OME event collection field under OME connection profile. To change the event
collection schedule, update this field.
The events that are generated by the PowerEdge servers are synced with the ServiceNow instance.
6. To view the events, in the Navigation filter, enter Dell EMC OpenManage Integration.
7. Under Event Management, select All Events.
The events are listed and you can filter the events based on the associated severity. The events are mapped with the server
CI in Service Now and you can view the Server CI that is mapped with an event in the Configuration item column.
Inventorying and monitoring of devices
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