Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
NOTE: Ensure that you have entered only the username in the Name field. If the username is prefixed with the domain
name, the test connection fails.
The OpenManage Enterprise Connection Profile is now created and listed on the OpenManage Enterprise Connection
Profiles page.
NOTE: If you click Submit without performing the test connection, a message is displayed alerting you to test the
connection. In this message, do not select the Prevent this page from creating additional dialogs check box. If this
option is selected, when you create the connection profile next time, this message is not displayed and prevents you
from creating connection profiles in the following web browsers:
● Internet Explorer
● Microsoft Edge
● Mozilla Firefox
8. Under Properties, before the submission of the record, administrator can update time duration for OME Inventory
Collection, OME Event Collection, Server Health Collection, SAE Plugin Case Collection, Acknowledge Events
in OME, Logs Event Acknowledgment Messages in Work Notes of Incidents, Critical Alerts, Warning Alerts
9. To create the connection profile for another OpenManage Enterprise instance, repeat steps 1 to 7
10. When creating a new OMECP, user can check Certificate Check option and click on the SSL Certificate Check
SSL certificate
This topic provides insights on how SSL certificate works and the technology used
SSL certificate check is also a digital certificate, an innovative technology introduced by Netscape securing browser to server
communication.
How does it work
When user requests to the browser to open HTTPS enabled website,
● The browser accepts the user request and try connecting to HTTPS enabled website.
● Next, the browser communicates with the server for recognition.
● Server sends a copy of SSL certificate to the browser.
● Browser reads the SSL content, inspect the certificate information.
● If the certificate information is not valid, browser drops the communication and displays an error message as unsecured
connection
● If the certificate information is valid, browser sends a message to the server that it has accepted the SSL certificate.
● Now, the server sends an acknowledgment to the browser to start SSL encrypted communication session.
● After successful connection, HTTPS enabled website can be accessed.
For OMISNOW, user has an option to select SSL certification check given by OME. Once user checks Certificate Check
option and clicks on SSL Certificate Check, the thumbprint of the certificate is displayed for the user. User is prompted with
Truststore path and Truststore password. Upon user confirmation, the same certificate is installed in the user's truststore
and is used in subsequent calls to OME.
Edit OpenManage Enterprise connection profile
1. In the OpenManage Enterprise Connection Profiles page, select the connection profile.
2. You can edit the following fields:
● IP address or FQDN of an OpenManage Enterprise appliance.
● User name and password of the OpenManage Enterprise appliance.
NOTE:
If you change the OpenManage Enterprise IP address, FQDN, or user name, you must re-enter the password and
click "Test Connection".
16 Adding OpenManage Enterprise instances in ServiceNow