Users Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow User’s Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- License requirements for OpenManage Integration with ServiceNow
- Required user privileges
- OpenManage Integration for ServiceNow Dashboard
- Adding OpenManage Enterprise instances in ServiceNow
- Inventorying and monitoring of devices
- Dell EMC PowerEdge Server basic inventory information for servers
- Dell EMC PowerEdge Chassis basic inventory information
- Dell EMC PowerEdge Server detailed inventory information
- Dell EMC chassis detailed inventory information for chassis
- Device health sync for servers
- Configure Parallel Queues
- Activate or deactivate transform maps for server
- Activate or deactivate transform maps for chassis
- Alert management—View alerts and the corresponding OpenManage Enterprise events
- Event management—View all events
- Incident management—View and manage incidents created for the OpenManage Enterprise events
- Enable or disable Alert Correlation Rule
- Enable or disable alert management rule
- Device Event Sync
- Adding a SupportAssist Enterprise instance in ServiceNow
- Incident management—View and monitor incidents of SupportAssist Enterprise and SupportAssist Enterprise Plugin cases
- Change incident priority
- Change impact value and urgency value in SupportAssist Enterprise connection profile
- Change impact value and urgency value of a specific incident
- Change impact value and urgency value for multiple incidents
- Incident management—View and monitor incidents of SupportAssist Enterprise Plugin cases
- Properties table—field definitions
- Troubleshooting
- Contact Dell EMC Support for OpenManage Integration with ServiceNow
- Contacting Dell EMC
- Accessing support content from the Dell EMC support site
Table 2. Required user privileges (continued)
OpenManage
Integration with
ServiceNow features
ServiceNow
Administrator
OpenManage Integration with
ServiceNow Operator
OpenManage Integration with
ServiceNow User
SAE Case Collection
intervals
View the alerts and
incidents created for
the retrieved events
from OpenManage
Enterprise
Allowed Allowed Allowed
Update the alerts and
incidents
Allowed Allowed Not allowed
Enable or disable alert
management rule
Allowed Not allowed Not allowed
Enable or disable alert
correlation rule
Allowed Not allowed Not allowed
Delete OpenManage
Integration application
from ServiceNow
Allowed Not allowed Not allowed
Create or edit alert
correlation rules
Allowed Not allowed Not allowed
Assign incidents to
OME and SAE groups
Allowed Allowed Not allowed
Activate and deactivate
transform maps
Allowed Allowed Not allowed
Configure parallel
queues, Devices per
basic inventory request,
Devices per detailed
inventory request
Allowed Allowed Not allowed
Acknowledging the
OME events once
incidents are created
Allowed Allowed Not Allowed
To log application logs
in work notes
Allowed Allowed Not Allowed
To view, configure
and delete inbound
webservices
Allowed Not Allowed Not Allowed
To view, configure and
delete staging table
Allowed Not Allowed Not Allowed
System Scheduler Allowed Not Allowed Not Allowed
OpenManage Device
health sync
Allowed Allowed Not Allowed
SupportAssist Plugin
case sync
Allowed Allowed Not Allowed
Viewing and editing of
dashboard
Allowed Allowed Allowed (View only)
10 Required user privileges