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1 Dell EMC OpenManage Integration with ServiceNow 概述................................................................ 4

其他资源.................................................................................................................................................................................5

2 OpenManage Integration with ServiceNow 的许可证要求................................................................. 6

3 所需的用户权限.............................................................................................................................7

4 在 ServiceNow 中添加 OpenManage Enterprise 实例........................................................................ 8

创建 OpenManage Enterprise 连接配置文件................................................................................................................... 8

编辑 OpenManage Enterprise 连接配置文件................................................................................................................... 8

删除 OpenManage Enterprise 连接配置文件................................................................................................................... 9

5 对 PowerEdge 服务器进行资源清册和监视...................................................................................... 10

警报管理 - 查看警报和相应的 OpenManage Enterprise 事件......................................................................................11

事件管理 - 查看和管理为 OpenManage Enterprise 事件创建的事件.........................................................................12

更改警报管理规则...............................................................................................................................................................13

6 在 ServiceNow 中添加 SupportAssist Enterprise 实例..................................................................... 14

创建 SupportAssist Enterprise 连接配置文件................................................................................................................. 14

编辑 SupportAssist Enterprise 连接配置文件................................................................................................................. 14

删除 SupportAssist Enterprise 连接配置文件................................................................................................................. 15

7 事件管理 - 查看和监视 SupportAssist Enterprise 案例的事件............................................................ 16

8 属性表 - 字段定义.........................................................................................................................17

9 访问 Dell EMC 支持站点上的文档................................................................................................... 18

10 联系 Dell EMC............................................................................................................................19