Release Notes

Compatibility
Supported ServiceNow versions: , Orlando, Paris and Quebec
Supported operating systems (to deploy and configure a MID server):
● Windows Server 2016
● Windows Server 2019
● Ubuntu 18
● Red Hat Enterprise Linux 8
Supported Dell EMC OpenManage Enterprise version: 3.4 and later (SupportAssist Plugin 1.0)
Supported Dell EMC SupportAssist Enterprise version: 2.0 and later
Supported Web browsers:
For more information about the supported browsers by ServiceNow, see the ServiceNow documentation at https://
docs.servicenow.com/.
Supported devices: For more information about the supported PowerEdge servers managed by using OpenManage Integration
with ServiceNow, see the:
● Supported Dell EMC PowerEdge servers section in the Dell EMC OpenManage Enterprise Support Matrix at Dell.com/
OpenManageManuals.
● Supported servers section in the Dell EMC SupportAssist Enterprise Support Matrix at Dell.com/serviceabilitytools.
For more information about the compatibility matrix, see the Dell EMC OpenManage Integration with ServiceNow Installation
Guide at Dell.com/OpenManageManuals.
What is new
● Support for configuring the scheduled job time duration for inventory, event, server health, SAE plugin case collection,
severity based incident creation, event acknowledgment for individual OME connection profile.
● Support for configuring time duration for schedules jobs for SAE case collection for individual SAE connection profile.
● Support for a dashboard which has the summary of devices, health, events or alerts created, incidents created and number
of technical support cases.
● Support for Device Event Sync for servers or chassis.
● Support for Orlando, Paris and Quebec ServiceNow.
● Support for component health monitoring for the server.
● Support for server license details.
● Support integration with multiple OpenManage Enterprise SupportAssist Plugin.
● Configuration Management Database (CMDB) Integration:
○ Periodic and on-demand sync of detailed chassis inventory. For example, Chassis Power Supplies, Chassis Fan List,
Chassis Raid Controller.
○ Auto create Configuration Items (CI) and CI relationships for chassis and the related chassis components.
○ Use out-of-box cmdb_ci_chassis_server for storing the PowerEdge chassis information.
●
Support for PowerEdge chassis: PowerEdge FX2, PowerEdge M1000e, PowerEdge VRTX, PowerEdge MX7000
● Support to upload update set without event management plugin.
Fixed issues
None
Known issues
None
2