Install Guide

Installation prerequisites
Ensure the following prerequisites are met before you start with the installation of OpenManage Integration with ServiceNow.
● A supported version of ServiceNow instance is available. For more information about the supported software and hardware,
see Compatibility matrix on page 6.
● The MID servers are installed and configured in your enterprise environment.
● Environment variable (JAVA_HOME) should be set where MID server is installed. JAVA_HOME environment variable is
required to store the certificate check in the trust store.
● An OpenManage Integration with ServiceNow license must be installed on the target PowerEdge Servers for monitoring in
ServiceNow. For more information, see the License requirements for OpenManage Integration with ServiceNow section in
the Dell EMC OpenManage Integration with ServiceNow User's Guide.
● Ensure that you have ServiceNow Administrator privilege to install and configure the OpenManage Integration on the
ServiceNow instance.
NOTE: Enabling of event management plugin is not mandatory to upload update set in ServiceNow application.
Install and configure MID Servers
OpenManage Integration with ServiceNow requires Management, Instrumentation and Discovery (MID) servers to be installed
and configured in your data center. The MID Servers must be installed on the system that is running on the following operating
systems. For more information on MID server supported operating systems and versions, see Compatibility matrix on page 6.
● Windows
● Red Hat Enterprise Linux
● Ubuntu
The MID Servers facilitates communication and exchange of information (device inventory, alerts and open support cases
details) between a ServiceNow instance and OpenManage Enterprise and SupportAssist Enterprise applications. It is important
that MID servers are able to access the OpenManage Enterprise and SupportAssist Enterprise applications over the data center
network.
In case of multiple connection profiles, configure MID servers based on the number of OpenManage Enterprise and
SupportAssist Enterprise connection profiles. It is recommended to use one MID server per OpenManage Enterprise profile.
For more information about downloading, installing, and configuring a MID Server in your data center, see the ServiceNow
documentation at https://docs.servicenow.com/.
Download OpenManage Integration with ServiceNow
Do keep the Service Tag of your Dell EMC PowerEdge server handy. It is recommended that you use the Service Tag to access
all support on the Dell Support Website. This ensures that you download the appropriate version of the software for your
platform.
To download the OpenManage Integration with ServiceNow installer package:
1. Go to Dell.com/support.
2. Perform one of the following actions:
● Enter the Service Tag of your Dell EMC PowerEdge server, and then select Search.
● Select Browse all products > Servers > PowerEdge, and select the appropriate model of your PowerEdge server.
3. On the support page of your server, select Drivers & downloads.
4. From the Category list, select Systems Management.
The supported version of OpenManage Integration with ServiceNow is displayed.
5. Perform one of the following actions to download the installer package on your file system:
● Click Download.
● Select the check box to add the software to your download list, and then click Downloaded Selected Files.
The downloaded DELL_EMC_OpenManage_Integration_1.2_ServiceNow_<Build#>_A00.tar.gz file contains an
update set (.xml file), a connector .jar file, a readme file, an installation guide, an End User License Agreement (.PDF file), and a
DELL_EMC_OpenManage_Integration_ServiceNow_Background_Scripts folder contains the scripts for performing
certain installation, upgrade, and uninstallation steps. For more information about installing the OpenManage Integration
application in a ServiceNow instance, see Installing OpenManage Integration with ServiceNow on page 6.
Installing OpenManage Integration with ServiceNow
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