Install Guide

Table 1. Compatibility matrix (continued)
Supported software, operating system, and
hardware
Version
target PowerEdge Servers for monitoring in
ServiceNow.
Required user privileges
The OpenManage Integration with ServiceNow application installs the following set of user roles in a ServiceNow instance:
● x_310922_omisnow.OMISNOW Operator for the OpenManage Integration Operator role.
● x_310922_omisnow.OMISNOW User for the OpenManage Integration User role.
Ensure that appropriate roles and privileges are assigned to the ServiceNow users to use the OpenManage Integration with
ServiceNow application. If required, additional users can be created in ServiceNow and assign them OpenManage Integration
Operator and User roles.
Table 2. Required user privileges
OpenManage
Integration with
ServiceNow features
ServiceNow
Administrator
OpenManage Integration with
ServiceNow Operator
OpenManage Integration with
ServiceNow User
Upload the
OpenManage
Integration with
ServiceNow update set
to ServiceNow
Allowed Not allowed Not allowed
Deploy OpenManage
Integration with
ServiceNow
connector .jar on a MID
Server
Allowed Not allowed Not allowed
Create, Modify, or
Delete OpenMange
Enterprise connection
profiles
Allowed Allowed Not allowed
Create, Modify, or
Delete SupportAssist
Enterprise connection
profiles
Allowed Allowed Not allowed
Retrieve the
server and chassis
inventory information
from OpenManage
Enterprise instances
Allowed Allowed Not allowed
Retrieve all the server
and chassis events
from OpenManage
Enterprise
Allowed Allowed Not allowed
Retrieve cases
from SupportAssist
Enterprise
Allowed Allowed Not allowed
View the application
logs in ServiceNow
Allowed Not allowed Not allowed
Schedule the OME
inventory collection,
Allowed Allowed Not allowed
Installing OpenManage Integration with ServiceNow 7