Install Guide

Overview of Dell EMC OpenManage
Integration with ServiceNow
Dell EMC OpenManage Integration with ServiceNow assists enterprise-level organizations to improve the efficiency of their
business-critical operations by bridging any gaps between their services and Operations Management processes. It is a
native application—within the ServiceNow platform—that provides seamless interface between OpenManage Enterprise
(Infrastructure management capabilities) and ServiceNow (service and operations management capabilities). OpenManage
Enterprise is a one-to-many systems management console that provides comprehensive, unified life cycle management for
PowerEdge Modular Infrastructure, rack, and tower servers. The OpenManage Integration provides automation capabilities
to transfer device inventory information and events between OpenManage Enterprise and ServiceNow, and therefore assists
Service Management teams to quickly detect, diagnose, and resolve issues that impact business services and IT infrastructure
health.
Also, OpenManage Integration with ServiceNow integrates with SupportAssist Enterprise for viewing and keeping track of the
support cases—opened to the Dell EMC support teams—from within the ServiceNow instance. SupportAssist Enterprise is an
application that proactively detects hardware issues—before they actually occur—and alerts the Tech Support teams about
your PowerEdge servers, storage, and networking devices. With this integration, operations and service management teams can
keep themselves abreast with the tech support tickets generated for PowerEdge servers, and track their progress from incident
to resolution.
Dell EMC OpenManage Enterprise
OpenManage Enterprise is a systems management and monitoring application that provides a comprehensive view of the Dell
EMC servers, chassis, storage, and network switches on the enterprise network. With OpenManage Enterprise, a web-based
and one‑to‑many systems management application, you can:
● Discover and manage devices in a data center environment.
● Group and manage devices.
● View hardware inventory and compliance reports.
● Monitor the health of your devices.
● Manage device firmware versions and perform system updates and remote tasks.
● View and manage system alerts and alert policies.
For more information about Dell EMC OpenManage Enterprise, see the documents available at Dell OpenManage Enterprise
page Dell.com/OpenManageManuals.
Dell EMC SupportAssist Enterprise
SupportAssist Enterprise automates technical support for your Dell EMC servers, storage, and networking devices. It monitors
your devices and proactively detects hardware issues that may occur. When a hardware issue is detected, SupportAssist
Enterprise automatically opens a support case with Technical Support and sends you an email notification.
For more information about SupportAssist Enterprise, see the documents available at Serviceability Tools page Dell.com/
ServiceabilityTools.
Key features of OpenManage Integration with ServiceNow
● Native ServiceNow application support: OpenManage integration with ServiceNow can be installed and deployed on a
ServiceNow instance.
● OpenManage Enterprise integration:
○ CMDB integration:
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4 Overview of Dell EMC OpenManage Integration with ServiceNow