Install Guide
Table Of Contents
- Dell EMC OpenManage Integration Version 1.2 with ServiceNow Installation Guide
- Contents
- Overview of Dell EMC OpenManage Integration with ServiceNow
- Installing OpenManage Integration with ServiceNow
- Compatibility matrix
- Required user privileges
- Installation prerequisites
- Install and configure MID Servers
- Download OpenManage Integration with ServiceNow
- Scripts for installation, upgrade and uninstallation
- Install OpenManage Integration in ServiceNow by uploading update set into ServiceNow instance
- Deploy OpenManage Integration connector .JAR on MID Server
- Upgrading to OpenManage Integration with ServiceNow
- Uninstalling OpenManage Integration with ServiceNow
- Additional resources
- Accessing support content from the Dell EMC support site
- Contacting Dell EMC
Chapter 1: Overview of Dell EMC OpenManage Integration with ServiceNow................................. 4
What is new.......................................................................................................................................................................... 5
Chapter 2: Installing OpenManage Integration with ServiceNow................................................... 6
Compatibility matrix............................................................................................................................................................ 6
Required user privileges .................................................................................................................................................... 7
Installation prerequisites.................................................................................................................................................... 9
Install and configure MID Servers................................................................................................................................... 9
Download OpenManage Integration with ServiceNow...............................................................................................9
Scripts for installation, upgrade and uninstallation.................................................................................................... 10
Install OpenManage Integration in ServiceNow by uploading update set into ServiceNow instance............ 11
Deploy OpenManage Integration connector .JAR on MID Server.......................................................................... 11
Chapter 3: Upgrading to OpenManage Integration with ServiceNow ........................................... 13
Upgrading OpenManage Integration from version 1.0 to 1.2...................................................................................13
Upgrading OpenManage Integration from version 1.1 to 1.2....................................................................................15
Chapter 4: Uninstalling OpenManage Integration with ServiceNow.............................................. 17
Chapter 5: Additional resources...................................................................................................19
Chapter 6: Accessing support content from the Dell EMC support site........................................20
Chapter 7: Contacting Dell EMC...................................................................................................21
Contents
Contents 3