Install Guide

Install OpenManage Integration in ServiceNow by
uploading update set into ServiceNow instance
Before you upload the update set to the ServiceNow instance, ensure that you have downloaded and extracted the
OpenManage Integration with ServiceNow installer file from the Dell EMC Support Site. For more information, see Download
OpenManage Integration with ServiceNow on page 9
To upload the OpenManage Integration with ServiceNow update set into the ServiceNow instance:
1. You can run the script installation_permissions.js to enable required permission to the tables. To enable
permission using the script, do the following:
a. Go to the file system where you have extracted the
DELL_EMC_OpenManage_Integration_ServiceNow_Background_Scripts folder that contains the scripts.
b. Open and copy the installation_permissions.js content.
c. In the navigation filter, select System Definition > Scripts - Background.
d. In the Run script box, paste the installation_permissions.js content, select the scope as Global, and then
click Run script.
2. In the ServiceNow instance, enter System Update Sets in the navigation filter, and then select Retrieved Update
Sets.
The Retrieved Update Sets page is displayed.
3. Under Related Links, click Import Update Set from XML.
4. On the Import XML page, click Choose File and go to the file system where you have
extracted the installer files of OpenManage Integration with ServiceNow, and then select the
Dell_EMC_OpenManage_Integration_1_2_ServiceNow_UpdateSet.xml update set.
5. Click Upload.
Upon successful completion of the upload, the update set is listed on the Retrieved Update Sets page and Loaded is
displayed under the state column.
6. Under the Name column, click Dell EMC OpenManage Integration update set, and then in the upper right corner, click
Preview Update Set.
The progress is displayed in the Update Set Preview dialog box. After the preview of the update set completes
successfully, close the dialog box and the state will be updated to Previewed.
7. To commit the update set changes to the ServiceNow instance, in the upper right corner, click Commit Update Set.
The progress is displayed in the Update Set Commit dialog box. After successful completion of committing the update set,
close the dialog box and the state field of the update set is updated to Committed.
The uploaded update set is listed under System Update Sets > Retrieved Update Sets. For more information about update
set transfers, see the ServiceNow documentation at https://www.docs.servicenow.com/.
Deploy OpenManage Integration connector .JAR on
MID Server
To enable communication between OpenManage Enterprise and ServiceNow and SupportAssist Enterprise and ServiceNow, you
must deploy a connector .jar on the Management, Instrumentation, and Discovery (MID) Server.
Before you deploy the connector .jar on the MID Server, ensure that you have:
● Change the ServiceNow application scope to Dell EMC OpenManage Integration.
● A ServiceNow user with necessary user privileges. See Required user privileges on page 7.
● Installed and configured the MID Server in your environment.
● Downloaded and extracted the OpenManage Integration with ServiceNow installer file from the Dell EMC Support Site. For
more information, see Download OpenManage Integration with ServiceNow on page 9.
To deploy the OpenManage Integration connector .jar file:
1. To import connector jar from ServiceNow, perform the following:
On the application console, click on the settings icon> Developer> Application. Change the scope to Dell EMC
OpenManage Integration
2. In the ServiceNow instance, enter MID Server in the navigation filter, and then select the JAR Files module.
3. Click New.
Installing OpenManage Integration with ServiceNow
11