Users Guide

Adding an OpenManage Enterprise instance in
ServiceNow
To retrieve the devices and events from OpenManage Enterprise, you must create an OpenManage Enterprise connection prole in the
ServiceNow instance.
• To create an OpenManage Enterprise connection prole, see Create OpenManage Enterprise connection prole.
• To edit an OpenManage Enterprise connection prole, see Edit OpenManage Enterprise connection prole.
• To delete an OpenManage Enterprise connection prole, see Delete OpenManage Enterprise connection prole.
Topics:
• Create OpenManage Enterprise connection prole
• Edit OpenManage Enterprise connection prole
• Delete OpenManage Enterprise connection prole
Create OpenManage Enterprise connection prole
Before creating an OpenManage Enterprise connection prole, ensure that you have:
• Installed the OpenManage Integration with ServiceNow application in ServiceNow by importing the update set from Dell EMC Support
Site. For more information, see the Dell EMC OpenManage Integration with ServiceNow Installation Guide on the support site.
• Installed and congured a Management, Instrumentation, and Discovery (MID) Server in your data center environment.
• Deployed the OpenManage Integration with ServiceNow connector .jar le on the MID Server.
• Necessary user privileges. See Required user privileges .
To create an OpenManage Enterprise connection prole:
1 In the navigation lter, enter Dell EMC OpenManage Integration, and under Connection Proles, select OpenManage
Enterprise Connection Proles.
2 Click New.
3 Enter a name for the connection prole.
4 Enter the following OpenManage Enterprise appliance details:
• IP address or the FQDN address
• User name
• Password
The provided OpenManage Enterprise details are used to validate the connection with the ServiceNow instance.
5 To select the MID Server, click the Search icon and select the congured MID Server from the list.
6 To ensure that the connection is established between the ServiceNow instance and the OpenManage Enterprise appliance, click Test
Connection.
7 If the connection to the OpenManage Enterprise is successful, click Submit.
The OpenManage Enterprise Connection Prole is now created and listed on the OpenManage Enterprise Connection Proles page.
NOTE
: In OpenManage Integration version 1.0 with ServiceNow, you are allowed to create only one OpenManage
Enterprise connection prole.
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Adding an OpenManage Enterprise instance in ServiceNow 9