Users Guide

• OpenManage Enterprise integration:
– CMDB integration:
◦ Periodic and on-demand sync of PowerEdge servers inventory from OpenManage Enterprise into a ServiceNow Conguration
Management Database (CMDB).
◦ Automatic creation of conguration items (CIs) for all the PowerEdge servers imported from OpenManage Enterprise into a
ServiceNow CMDB.
– Event and incident management integration:
◦ Periodic and on-demand sync of events from OpenManage Enterprise into a ServiceNow instance.
◦ Automatic mapping of events (critical and warning) and alerts with the server CIs in ServiceNow.
◦ Automatic creation of incidents for critical and warning alerts.
• SupportAssist Enterprise integration: Import support cases from SupportAssist Enterprise for the monitored servers into a ServiceNow
instance and automatically create incidents for the corresponding support cases.
• The server inventory information, events, and Dell EMC support cases are fetched by OpenManage Integration by using the REST APIs
provided by OpenManage Enterprise and SupportAssist Enterprise applications.
Additional resources
Table 1. Additional resources
Document Description Availability
Dell EMC OpenManage
Integration with ServiceNow
Installation Guide
Provides information about installing and
conguring OpenManage Integration with
ServiceNow.
1 Go to Dell.com/OpenManageManuals.
2 Click Dell EMC OpenManage Integration with
ServiceNow and select the required application
version.
3 Click Manuals & documents to access these
documents.
Dell EMC OpenManage
Integration with ServiceNow
Release Notes
Provides information about new features, known
issues, and workarounds in OpenManage
Integration with ServiceNow.
Dell EMC OpenManage
Enterprise User’s Guide
Provides information about installing and using
OpenManage Enterprise.
1 Go to Dell.com/OpenManageManuals.
2 Click Dell EMC OpenManage Enterprise and
select the required application version.
3 Click Manuals & documents to access these
documents.
Dell EMC OpenManage
Enterprise and OpenManage
Enterprise - Modular Edition
RESTful API Guide
Provides information about integrating
OpenManage Enterprise by using
Representational State Transfer (REST) APIs and
also includes examples of using REST APIs to
perform common tasks.
Dell EMC SupportAssist
Enterprise User's Guide
Provides information about installing, conguring,
using, and troubleshooting SupportAssist
Enterprise.
Dell.com/ServiceabilityTools
ServiceNow documentation For more information about using the
ServiceNow application.
https://www.servicenow.com/
Overview of Dell EMC OpenManage Integration with ServiceNow 5