Users Guide

ManualsBrandsDell ManualsActive System ManagerOpenManage Integration with ServiceNow

Contents

1 Overview of Dell EMC OpenManage Integration with ServiceNow................................................................. 4

Dell EMC OpenManage Enterprise.................................................................................................................................. 4

Dell EMC SupportAssist Enterprise................................................................................................................................. 4

Key features of OpenManage Integration with ServiceNow........................................................................................ 4

Additional resources...........................................................................................................................................................5

2 License requirements for OpenManage Integration with ServiceNow............................................................ 6

3 Required user privileges ................................................................................................................................ 7

4 Adding an OpenManage Enterprise instance in ServiceNow.......................................................................... 9

Create OpenManage Enterprise connection prole...................................................................................................... 9

Edit OpenManage Enterprise connection prole..........................................................................................................10

Delete OpenManage Enterprise connection prole......................................................................................................10

5 Inventorying and monitoring PowerEdge servers.......................................................................................... 11

Alert management—View alerts and the corresponding OpenManage Enterprise events.................................... 13

Incident management—View and manage incidents created for the OpenManage Enterprise events................13

Change alert management rule.......................................................................................................................................14

6 Adding a SupportAssist Enterprise instance in ServiceNow......................................................................... 15

Create SupportAssist Enterprise connection prole.................................................................................................... 15

Edit SupportAssist Enterprise connection prole.........................................................................................................16

Delete SupportAssist Enterprise connection prole.....................................................................................................16

7 Incident management—View and monitor incidents of SupportAssist Enterprise cases................................17

8 Properties table—eld denitions................................................................................................................ 19

9 Accessing documents from Dell EMC support site.......................................................................................20

10 Contacting Dell EMC.................................................................................................................................. 21

Contents