Users Guide

For more information about the status of the case sync tasks, view the corresponding logs at System Logs > System Log > Application
Logs. For more information about the user privileges that are required to view the application logs in ServiceNow, see Required user
privileges .
NOTE: Users with ServiceNow Administrator and x_317119_omisnow.OMISNOW Operator roles can resolve and close the
SupportAssist Enterprise incidents.
18 Incident management—View and monitor incidents of SupportAssist Enterprise cases