Users Guide
On the Dell EMC PowerEdge Server page, inventory details of the PowerEdge servers are listed. The unique Service Tag of the
servers are listed under the Serial number column. You can launch the iDRAC console directly from ServiceNow by clicking the
management URL.
NOTE: The overall health status of the PowerEdge server is displayed in the Device Health Status eld.
4 To sync the events from OpenManage Enterprise, in the Navigation lter, enter Dell EMC OpenManage Integration, and then
select OpenManage Enterprise Connection Prole.
NOTE: An on-demand device inventory collection must be run before the device events are synced from OpenManage
Enterprise in ServiceNow.
5 Perform one of the following actions to fetch the events:
• To fetch all the events, select the connection prole from the list and select Actions on selected rows > Dell EMC OME Events
Sync.
• To schedule the event collection, in the Navigation lter, enter Dell EMC OpenManage Integration, and then select
Properties, and then under Event Collection Interval, enter the hours and minutes after which the events that are generated by
the servers are retrieved by OpenManage Integration with ServiceNow application. See Properties table—eld denitions.
The events that are generated by the PowerEdge servers are synced with the ServiceNow instance.
6 To view the events, in the Navigation lter, enter Dell EMC OpenManage Integration, and then under OME Inventory/ Event
Sync, select Events.
The events are listed and you can lter the events based on the associated severity.
7 To view the corresponding alerts and incidents that are created by ServiceNow for the events, in the Navigation lter, enter Dell
EMC OpenManage Integration, and then under OME Inventory/ Event Sync, select Alerts or Incidents.
For more information about the alerts and incidents, see Alert management—View alerts and the corresponding OpenManage
Enterprise events and Incident management—View and manage incidents created for the OpenManage Enterprise events.
For more information about the status of the inventory and events sync tasks, view the corresponding logs at System Logs > System Log
> Application Logs. For more information about the user privileges that are required to view the application logs in ServiceNow, see
Required user privileges .
When devices are removed from OpenManage Enterprise, the Deleted from OME column is updated as True and the events from those
devices are no longer monitored in ServiceNow. You can manually delete the devices from ServiceNow.
Topics:
• Alert management—View alerts and the corresponding OpenManage Enterprise events
• Incident management—View and manage incidents created for the OpenManage Enterprise events
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Inventorying and monitoring PowerEdge servers