Users Guide
Inventorying and monitoring PowerEdge servers
Dell EMC OpenManage Integration with ServiceNow provides the capability to sync all the inventoried devices in OpenManage Enterprise
to ServiceNow. The events that are associated with the devices are also retrieved from OpenManage Enterprise and corresponding
incidents are created in ServiceNow to eciently monitor the events in ServiceNow.
Prerequisites:
• To monitor the PowerEdge servers discovered in OpenManage Enterprise, ensure that the appropriate Dell EMC license for integration
with ServiceNow is installed on the PowerEdge servers. You can purchase the license when you purchase a server or by contacting
your sales representative. You can download the purchased license from the Software License Management Portal at Dell.com/
support/retail/lkm.
• Ensure that you have necessary user privileges. See Required user privileges .
• An OpenManage Enterprise connection prole is created in ServiceNow. See Create OpenManage Enterprise connection prole.
• To view the events and incidents of OpenManage Integration with ServiceNow application, you must activate the Event Management
plug-in in the ServiceNow instance. Select Action > Activate plugin > Available plugins > Event Management > Activate plugin only
to activate the plug in.
To monitor the Dell EMC PowerEdge servers:
1 In the Navigation lter, enter Dell EMC OpenManage Integration, and then under Connection Proles, select OpenManage
Enterprise Connection Proles
.
2 To run the device inventory collection, select the connection prole from the list and select Actions on selected rows > Dell EMC
OME Inventory Sync.
• To schedule the inventory collection, in the Navigation lter, enter Dell EMC OpenManage Integration, and then select
Properties, and then under OME Inventory Collection Interval, enter the number of days after which the inventory details are
retrieved by OpenManage Integration with ServiceNow application. See Properties table—eld denitions.
The inventory details of the PowerEdge servers that are discovered in OpenManage Enterprise are synced in the ServiceNow
instance.
3 To view the inventory details, in the Navigation lter, enter Dell EMC OpenManage Integration, and then select Dell EMC
PowerEdge Server.
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