Users Guide

章 1: Dell EMC OpenManage Integration with ServiceNow 概觀........................................................... 4
新增的內容............................................................................................................................................................................ 5
其他資源.................................................................................................................................................................................5
章 2: OpenManage Integration with ServiceNow 的授權要求................................................................6
章 3: 必要使用者權限........................................................................................................................ 7
章 4: 在 ServiceNow 中新增 OpenManage Enterprise 例項................................................................... 9
建立 OpenManage Enterprise 連線設定檔........................................................................................................................9
編輯 OpenManage Enterprise 連線設定檔...................................................................................................................... 10
刪除 OpenManage Enterprise 連線設定檔...................................................................................................................... 10
章 5: 清查和監控 PowerEdge 伺服器..................................................................................................11
Dell EMC PowerEdge 伺服器基本清查資訊....................................................................................................................13
Dell EMC PowerEdge 伺服器詳細清查資訊....................................................................................................................15
設定平行佇列.......................................................................................................................................................................21
啟用或停用轉換對應..........................................................................................................................................................22
警示管理 -檢視警示和對應的 OpenManage Enterprise 活動......................................................................................22
事件管理 - 檢視和管理為 OpenManage Enterprise 活動建立的事件........................................................................23
啟用或停用警示相互關聯規則......................................................................................................................................... 24
啟用或停用警示管理規則................................................................................................................................................. 24
章 6: 在 ServiceNow 中新增 SupportAssist Enterprise 例項................................................................25
建立 SupportAssist Enterprise 連線設定檔.................................................................................................................... 25
編輯 SupportAssist Enterprise 連線設定檔.................................................................................................................... 26
刪除 SupportAssist Enterprise 連線設定檔.................................................................................................................... 26
章 7: 事件管理 - 檢視和監控 SupportAssist Enterprise 案例的事件....................................................... 27
變更事件優先順序..............................................................................................................................................................28
變更 SupportAssist Enterprise 連線設定檔中的影響值和緊急性值...........................................................................28
變更特定事件的影響值和緊急性值.................................................................................................................................28
變更多個事件的影響值和緊急性值.................................................................................................................................28
章 8: 內容資料表 - 欄位定義.............................................................................................................29
章 9: 故障診斷............................................................................................................................... 30
章 10: 請聯絡 Dell EMC 以取得 OpenManage Integration with ServiceNow 支援....................................31
章 11: 聯絡 Dell EMC.......................................................................................................................32
章 12: 從 Dell EMC 支援網站存取支援內容......................................................................................... 33
目錄
目錄 3