Release Notes

New features in this release

• Native ServiceNow application support: OpenManage integration with ServiceNow can be installed and deployed on a ServiceNow

instance.

• OpenManage Enterprise integration:

• CMDB integration:

• Periodic and on-demand sync of PowerEdge servers inventory from OpenManage Enterprise into a ServiceNow Configuration

Management Database (CMDB).

• Automatic creation of configuration items (CIs) for all the PowerEdge servers imported from OpenManage Enterprise into a

ServiceNow CMDB.

• Event and incident management integration:

• Periodic and on-demand sync of events from OpenManage Enterprise into a ServiceNow instance.

• Automatic mapping of events (critical and warning) and alerts with the server CIs in ServiceNow.

• Automatic creation of incidents for critical and warning alerts.

• SupportAssist Enterprise integration:

• Import support cases from SupportAssist Enterprise for the monitored servers into a ServiceNow instance and automatically

create incidents for the corresponding support cases.

6 New features in this release