Release Notes

Release summary
Dell EMC OpenManage Integration with ServiceNow assists enterprise level organizations to improve the efficiency of their business-
critical operations by bridging any gaps between their services and Operations Management processes. It is a native application—within
the ServiceNow platform—that provides seamless interface between OpenManage Enterprise (Infrastructure management capabilities)
and ServiceNow (service and operations management capabilities). OpenManage Enterprise is a one-to-many systems management
console that provides comprehensive, unified life cycle management for PowerEdge Modular Infrastructure, rack, and tower servers. The
OpenManage Integration provides automation capabilities to transfer device inventory information and events between OpenManage
Enterprise and ServiceNow, and therefore assists Service Management teams to quickly detect, diagnose, and resolve issues that impact
business services and IT infrastructure health.
Also, OpenManage Integration with ServiceNow integrates with SupportAssist Enterprise for viewing and keeping track of the support
cases-opened to the Dell EMC support teams-from within the ServiceNow instance. SupportAssist Enterprise is an application that
proactively detects hardware issues—before they actually occur—and alerts the Tech Support teams about your PowerEdge servers,
storage, and networking devices. With this integration, operations and service management teams can keep themselves abreast with the
tech support tickets generated for PowerEdge servers, and track their progress from incident to resolution.
Topics:
• Version
• Release date
• Priority and recommendations
Version
1.0 A01
Release date
March 2020
Priority and recommendations
Optional: Dell EMC recommends that you review the specifics about the update to determine if it applies to your system. The update
contains changes that impact only certain configurations, or provides new features that may or may not apply to your environment.
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4 Release summary