Dell EMC OpenManage Integration Version 1.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents 1 Release summary..........................................................................................................................4 Version.................................................................................................................................................................................... 4 Release date................................................................................................................................................................
1 Release summary Dell EMC OpenManage Integration with ServiceNow assists enterprise level organizations to improve the efficiency of their businesscritical operations by bridging any gaps between their services and Operations Management processes. It is a native application—within the ServiceNow platform—that provides seamless interface between OpenManage Enterprise (Infrastructure management capabilities) and ServiceNow (service and operations management capabilities).
2 Compatibility Supported ServiceNow versions: London, Madrid, and New York. Supported operating systems (to deploy and configure a MID server): • • Microsoft Windows Server 2012 R2 Windows Server 2016 Supported Dell EMC OpenManage Enterprise versions: 3.2 and later. Supported Dell EMC SupportAssist Enterprise versions: 2.0 and later. Supported Web browsers: For more information about the supported browsers by ServiceNow, see the ServiceNow documentation at https:// www.servicenow.com/.
3 New features in this release • • Native ServiceNow application support: OpenManage integration with ServiceNow can be installed and deployed on a ServiceNow instance. OpenManage Enterprise integration: • CMDB integration: • • • • Periodic and on-demand sync of events from OpenManage Enterprise into a ServiceNow instance. • Automatic mapping of events (critical and warning) and alerts with the server CIs in ServiceNow. • Automatic creation of incidents for critical and warning alerts.
4 Known issues Issue 1 (125959) Description [Installation] Preview errors while uploading OpenManage Integration update set into a ServiceNow instance. However, functionality is not impacted. Resolution Select the error messages, and click Accept remote update. Issue 2 (137684) Description [Installation] After deleting the OpenManage Integration application from ServiceNow by using the backout operation, if the update set is re-imported then previewing the update set in ServiceNow fails with errors.
5 Installation prerequisites For the installation prerequisites, see the Dell EMC OpenManage Integration with ServiceNow Installation Guide at Dell.com/ OpenManageManuals. Topics: • Installation of OpenManage Integration with ServiceNow Installation of OpenManage Integration with ServiceNow To install Dell EMC OpenManage Integration with ServiceNow, see the Dell EMC OpenManage Integration with ServiceNow Installation Guide at Dell.com/OpenManageManuals.
6 Accessing documents from the Dell EMC support site You can access the required documents using the following links: • • • • • • • • For Dell EMC Enterprise Systems Management documents — www.dell.com/SoftwareSecurityManuals For Dell EMC OpenManage documents — www.dell.com/OpenManageManuals For Dell EMC Remote Enterprise Systems Management documents — www.dell.com/esmmanuals For iDRAC documents — www.dell.com/idracmanuals For Dell EMC OpenManage Connections Enterprise Systems Management documents — www.
7 Contacting Dell EMC Dell EMC provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell EMC product catalog. To contact Dell EMC for sales, technical support, or customer service issues: 1. Go to Dell.com/support. 2.
