Install Guide

Install OpenManage Integration in ServiceNow by
uploading update set into ServiceNow instance
Before you upload the update set to the ServiceNow instance, ensure that you have:
• A ServiceNow user with necessary user privileges. See Required user privileges .
• Downloaded and extracted the OpenManage Integration with ServiceNow installer file from the Dell EMC Support Site. For more
information, see Download OpenManage Integration with ServiceNow.
To upload the OpenManage Integration with ServiceNow update set into the ServiceNow instance:
1. In the ServiceNow instance, enter System Update Sets in the navigation filter, and then select Retrieved Update Sets.
The Retrieved Update Sets page is displayed.
2. Under Related Links, click Import Update Set from XML.
3. On the Import XML page, click Choose File and go to the file system where you have extracted the installer files of OpenManage
Integration with ServiceNow, and then select the .xml update set.
4. Click Upload.
Upon successful completion of the upload, the update set is listed on the Retrieved Update Sets page and Loaded is displayed under
the state column.
5. Under the Name column, click Dell EMC OpenManage Integration update set, and then in the upper right corner, click Preview
Update Set.
The progress is displayed in the Update Set Preview dialog box. If there are any errors during the preview of the update set, close the
errors dialog box. Under Related links, select all the errors and under Action on Selected Rows, click Accept remote update.
After the preview of the update set completes successfully, close the dialog box and the state will be updated to Previewed.
6. To commit the update set changes to the ServiceNow instance, in the upper right corner, click Commit Update Set.
The progress is displayed in the Update Set Commit dialog box. After successful completion of committing the update set, close the
dialog box and the state field of the update set is updated to Committed.
The uploaded update set is listed under System Update Sets > Retrieved Update Sets. For more information about update set
transfers, see the ServiceNow documentation at https://www.servicenow.com/.
Deploy OpenManage Integration connector .JAR
on MID Server
To enable communication between OpenManage Enterprise and ServiceNow, you must deploy a connector .jar on the Management,
Instrumentation, and Discovery (MID) Server.
Before you deploy the connector .jar on the MID Server, ensure that you have:
• A ServiceNow user with necessary user privileges. See Required user privileges .
• Installed and configured the MID Server in your environment.
Installing OpenManage Integration with ServiceNow
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