Install Guide

Supported software, operating system, and
hardware
Version
Operating systems—to deploy and configure a MID
server.
• Microsoft Windows Server 2012 R2
• Windows Server 2016
PowerEdge servers
NOTE: A Dell EMC license supporting the
integration with ServiceNow must be
installed on the target PowerEdge Servers
for monitoring in ServiceNow.
For more information about the supported PowerEdge servers managed by using
OpenManage Integration with ServiceNow, see the:
• Supported Dell EMC PowerEdge servers section in the Dell EMC
OpenManage Enterprise Support Matrix at Dell.com/OpenManageManuals.
• Supported servers section in the SupportAssist Enterprise Support Matrix at
Dell.com/ServiceabilityTools.
Required user privileges
The OpenManage Integration with ServiceNow application installs the following set of user roles in a ServiceNow instance:
• x_317119_omisnow.OMISNOW Operator for the OpenManage Integration Operator role.
• x_317119_omisnow.OMISNOW User for the OpenManage Integration User role.
Ensure that appropriate roles and privileges are assigned to the ServiceNow users to use the OpenManage Integration with ServiceNow
application. If required, additional users can be created in ServiceNow and assign them OpenManage Integration Operator and User roles.
Table 2. Required user privileges
OpenManage
Integration with
ServiceNow features
ServiceNow
Administrator
OpenManage Integration with
ServiceNow Operator
OpenManage Integration with
ServiceNow User
Upload the OpenManage
Integration with
ServiceNow update set
to ServiceNow
Allowed Not allowed Not allowed
Deploy OpenManage
Integration with
ServiceNow
connector .jar on a MID
Server
Allowed Not allowed Not allowed
Create a OpenManage
Enterprise connection
profile
Allowed Allowed Not allowed
Create a SupportAssist
Enterprise connection
profile
Allowed Allowed Not allowed
Retrieve the server
inventory details from
OpenManage Enterprise
Allowed Allowed Not allowed
Retrieve all the server
events from
OpenManage Enterprise
Allowed Allowed Not allowed
Retrieve cases from
SupportAssist Enterprise
Allowed Allowed Not allowed
View the application logs
in ServiceNow
Allowed Not allowed Not allowed
Schedule the inventory
and event collection
intervals
Allowed Allowed Not allowed
Installing OpenManage Integration with ServiceNow 7