Install Guide

Installing OpenManage Integration with

ServiceNow

To install OpenManage Integration in a ServiceNow instance, perform the following steps:

• Download the OpenManage Integration installer package from the Dell EMC support site.

• Install the OpenManage Integration by uploading the OpenManage Integration update set.

• Deploy the Connector .jar file on a MID Server for fetching the inventory information, alerts, and Dell EMC support cases from

OpenManage Enterprise and SupportAssist Enterprise respectively.

• Configure instances of OpenManage Enterprise and SupportAssist Enterprise in ServiceNow.

Topics:

• Installation prerequisites

• Compatibility matrix

• Required user privileges

• Install and configure a MID Server

• Download OpenManage Integration with ServiceNow

• Install OpenManage Integration in ServiceNow by uploading update set into ServiceNow instance

• Deploy OpenManage Integration connector .JAR on MID Server

Installation prerequisites

Ensure the following prerequisites are met before you start with the installation of OpenManage Integration with ServiceNow.

• A supported version of ServiceNow instance is available. For more information about the supported software and hardware, see

Compatibility matrix.

• To view the events and incidents of OpenManage Integration with ServiceNow application, you must activate the Event

Management plugin in the ServiceNow instance. Select Actions > Activate plugin > Available plugins > Event Management

> Activate plugin only to activate the Event Management plugin.

• A MID server is installed and configured in your enterprise environment.

• OpenManage Enterprise is installed and configured in your enterprise environment, and PowerEdge servers are discovered and

monitored in OpenManage Enterprise.

• SupportAssist Enterprise is installed and configured in your enterprise environment, and the devices in OpenManage Enterprise are

added in SupportAssist Enterprise.

• A Dell EMC license supporting the OpenManage integration with ServiceNow must be installed on the target PowerEdge Servers for

monitoring in ServiceNow. For more information, see the License requirements for OpenManage Integration with ServiceNow section

in the Dell EMC OpenManage Integration with ServiceNow User's Guide.

• Users in ServiceNow have required user privileges to install and configure the OpenManage Integration in the ServiceNow instance.

Compatibility matrix

Table 1. Compatibility matrix

Supported software, operating system, and

hardware

Version

ServiceNow releases London, Madrid, and New York. See https://www.servicenow.com/.

Dell EMC OpenManage Enterprise 3.2 and later

Dell EMC SupportAssist Enterprise 2.0 and later

Browsers For more information about the supported browsers by ServiceNow, see the

ServiceNow documentation at https://www.servicenow.com/.

6 Installing OpenManage Integration with ServiceNow