Install Guide

• Event and incident management integration:
• Periodic and on-demand sync of events from OpenManage Enterprise into a ServiceNow instance.
• Automatic mapping of events (critical and warning) and alerts with the server CIs in ServiceNow.
• Automatic creation of incidents for critical and warning alerts.
• SupportAssist Enterprise integration: Import support cases from SupportAssist Enterprise for the monitored servers into a ServiceNow
instance and automatically create incidents for the corresponding support cases.
• The server inventory information, events, and Dell EMC support cases are fetched by OpenManage Integration by using the REST
APIs provided by OpenManage Enterprise and SupportAssist Enterprise applications.
Overview of Dell EMC OpenManage Integration with ServiceNow 5