Install Guide

Delete OpenManage Integration application
from ServiceNow
Prerequisites:
A ServiceNow user with necessary user privileges. See Required user privileges .
The application scope of the ServiceNow must be changed to:
• Global application scope to delete out-of-box records such as events, alerts, and incidents.
• Dell EMC OpenManage Enterprise application scope to delete the OpenManage Integration.
For more information about changing the application scope in a ServiceNow instance, see the ServiceNow documentation at https://
www.servicenow.com/.
To delete the OpenManage Integration application from ServiceNow:
1. To enable deletion of the associated OpenManage Integration alerts, events, and incidents that are created for the devices from
ServiceNow instance, perform the following actions:
a) In the navigation filter, enter System Definition and select Tables.
b) For alerts, search for em_alert and select Alert, and then in the Application Access tab, select Can delete and click Update.
c) For events, search for em_event and select Event, and then in the Application Access tab, select Can delete and click
Update.
d) For incidents, search for incident and select Incident, and then in the Application Access tab, select Can delete and click
Update.
2. To enable deletion of the connector .jar file, perform the following actions:
a) In the navigation filter, enter System Definition and select Tables.
b) In the Name field, search for ecc_agent_jar and select MID Server JAR File.
c) In the Application Access tab, select Can delete and click Update.
3. To delete the OpenManage Integration application from ServiceNow:
• For London version of ServiceNow instance: in the navigation filter, enter System Applications and under Applications,
select Dell EMC OpenManage Integration.
• For Madrid and New York versions of ServiceNow instance: in the navigation filter, enter System Applications and under
My Company Applications, select Dell EMC OpenManage Integration.
4. Click Delete All Records to delete the alerts, events, incidents, and the connector .jar file.
5. In the navigation filter, enter System Update Sets and select Local Update Sets.
6. Select Dell EMC OpenManage Integration and click Back Out to delete the OpenManage Integration application.
NOTE:
If the backout operation fails, click Close. Select all the backout problems and click Actions on selected rows
> Decide To Keep Current. Click Back Out again to delete the OpenManage Integration from ServiceNow.
The OpenManage Enterprise connection profile, SupportAssist Enterprise connection profile, and the server details retrieved from
OpenManage Enterprise are deleted from the ServiceNow instance.
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Delete OpenManage Integration application from ServiceNow 11